Privacy & Store Policies
Customer Data Protection, Insured Shipping & Authenticity Guarantee
1. Information Collection & Privacy
At Orchid Nova, we collect only essential order fulfillment information—your Name, WhatsApp Mobile Number, Shipping Address, and PIN Code—when you place an order. Your contact and delivery details are used strictly for order dispatch and tracking updates. We never sell, rent, or share customer data with third-party marketing agencies.
2. Payment Security (UPI & Banking)
All direct UPI transactions are processed securely through NPCI-approved banking channels. Orchid Nova does not store your UPI PIN, bank account credentials, or card details on its servers.
3. Gemstone Authenticity & Lab Certification
Every natural gemstone listed on Orchid Nova is 100% untreated and accompanied by an independent gemological laboratory certificate. Due to the natural origin of Vedic gemstones, minor natural inclusions are proof of authenticity rather than defects.
4. Insured Shipping & Delivery
Orders are dispatched within 24–48 business hours via trusted, insured courier partners across India. Tracking details are shared directly on your registered WhatsApp number.
5. Returns & Exchange Policy
An unboxing video is mandatory to claim transit damage or wrong item delivery within 48 hours of receipt. For hygiene and sanctity reasons, opened attars/perfumes and energized planetary rings cannot be returned unless damaged in transit.
6. Customer Support
For order queries or custom planetary ring requests, reach us at info@orchidnova.com or WhatsApp: +91 9561678317.